Privacy Policy — Pergo Systems

Effective Date: January 25, 2026
Last Updated: January 25, 2026

This Privacy Policy explains how Pergo Systems (“Pergo Systems,” “we,” “us,” “our”) collects, uses, discloses, and protects information when you visit our website, contact us, request a quote, schedule service, or otherwise interact with us (collectively, the “Services”).

Information We Collect

A) Information you provide to us
• Contact details: name, email, phone number, address, city/ZIP
• Project details: product interests (windows/doors/pergolas/awnings/screens/shades/glass fence, etc.), measurements, preferences, budget range, photos/videos you upload, notes and messages
• Scheduling details: appointment availability, site access notes
• Communications: emails, form submissions, SMS/text messages, chat messages, call notes, and voicemails
• Payment-related information (if applicable): limited billing details needed to process deposits/invoices (payment card data is typically processed by third-party payment processors, not stored by us)

B) Information collected automatically (website/app analytics)
• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, clicks, referral URLs
• Cookies and similar technologies: cookies, pixels, tags, and local storage used for site functionality and analytics/advertising (see Section 6)

C) Information from third parties
• Advertising/analytics partners: may provide aggregated insights about ad performance and website activity
• Call/telephony providers: call logs, routing metadata, and related analytics from phone systems used to communicate with you
• Referrals/leads: if you were referred by a partner platform, we may receive basic lead information needed to respond (e.g., name, phone, ZIP, project type)

How We Use Information
We use information to:
• Provide quotes, consultations, measurements, installation/service, and customer support
• Schedule appointments and communicate by phone, SMS, or email
• Improve our website, Services, and customer experience
• Operate, troubleshoot, and secure our systems
• Market our products/services (where permitted by law) and measure campaign performance
• Comply with legal obligations and enforce our agreements
• Prevent fraud, abuse, and security incidents

Legal Bases for Processing (where applicable)
Depending on your location and how you interact with us, we process data based on:
• Performance of a contract (e.g., providing a quote or service)
• Legitimate interests (e.g., service improvement, security, fraud prevention)
• Consent (e.g., certain cookies, marketing communications where required)
• Legal obligations (e.g., recordkeeping, tax requirements)

How We Share Information
We do not sell your personal information for money. We may share information in these situations:

A) Service providers (processors)
We share data with vendors that help us run our business, such as:
• Website hosting, analytics, and security providers
• CRM/quoting/scheduling tools
• Email/SMS communication platforms
• Payment processors (if applicable)
• Zoom Phone and related telephony services (see Section 5)
These providers are permitted to use personal information only to perform services for us.

B) Advertising and analytics partners
We may share certain identifiers and event data (often via cookies/pixels) to measure and improve marketing and to understand website performance (see Section 6).

C) Legal and safety
We may disclose information to comply with the law, respond to lawful requests, protect our rights/property, or investigate fraud/security issues.

D) Business transfers
If we are involved in a merger, acquisition, financing, or sale of business assets, information may be transferred as part of that transaction.

Phone Calls, SMS/Text Messages, and Zoom Phone
We may use Zoom Phone (Zoom Video Communications, Inc.) or similar providers to place and receive calls and messages, route calls, and provide customer support.

What may be collected through phone/SMS systems:
• Caller/callee number, call times, call duration, call routing metadata
• Voicemails and message content (SMS/MMS) you send/receive with us
• Call recordings (if enabled—see below)
• Support notes and outcomes

Call recording:
Where permitted by law, calls may be recorded for quality assurance, training, documentation, and dispute resolution. If recording is enabled, we will provide notice (for example, via an automated message or verbal notice) when required.

Text messaging:
If you provide your phone number, you may receive texts related to quotes, scheduling, service updates, and customer support. Message frequency varies. Standard message/data rates may apply. You can opt out of non-essential marketing texts by replying STOP (if applicable), or by contacting us (Section 12).

Cookies, Google Services, and Similar Technologies
We use cookies and similar technologies for site functionality, analytics, and advertising measurement. These may include:

Google services (examples)
• Google Analytics (site usage and performance analytics)
• Google Ads / Conversion Tracking (ad measurement and performance)
• Google Tag Manager (tag deployment; may load analytics/ads tags)
• Google reCAPTCHA (spam protection on forms)
• Google Maps embeds (location/map features)

These services may collect information such as IP address, device identifiers, and interaction events, and may set cookies or similar identifiers. Google’s use of data is governed by Google’s own privacy policies and terms.

Cookie choices:
You can control cookies through your browser settings (block/delete cookies), device settings (ad personalization controls where available), and any cookie banner/consent tool we may provide on our website. Note: Blocking certain cookies may affect site functionality.

Data Retention
We keep personal information only as long as reasonably necessary for providing Services, maintaining business and legal records, resolving disputes, enforcing agreements, and meeting compliance obligations. Retention periods vary depending on the type of data and purpose.

Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

A) California (CCPA/CPRA) Notice
If you are a California resident, you may have the right to:
• Know what personal information we collect, use, disclose, and share
• Access specific pieces of personal information
• Delete personal information (subject to legal exceptions)
• Correct inaccurate personal information
• Opt out of “selling” or “sharing” for cross-context behavioral advertising (as defined by California law)
• Limit use/disclosure of sensitive personal information (if applicable)
• Non-discrimination for exercising your rights

Categories of personal information collected (typical):
• Identifiers (name, phone, email, address)
• Internet activity (cookie/device/usage data)
• Commercial information (products/services requested)
• Communications (emails, messages, call logs; recordings if enabled)
• Geolocation (approximate location inferred from IP; service address if provided)

Do Not Sell or Share:
If we use advertising cookies/pixels that may be considered “sharing” under California law, you can opt out through cookie controls (Section 6) or by contacting us. If you use a browser-based opt-out signal (e.g., Global Privacy Control) and our site is configured to recognize it, we will honor it where required.

B) Other jurisdictions
Depending on your location, you may have similar rights (access, deletion, objection, restriction, portability). Contact us (Section 12).

Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third-Party Links
Our website may include links to third-party sites or services. Their privacy practices are governed by their own policies, not this one.

Contact Us (Privacy Requests & Questions)
Pergo Systems
Email: privacy@pergosystems.us
Phone: 510-556-423 & 916-538-9934
Mailing Address: 

4441 Enterprise St Fremont, CA 94538 

10431 Fairway Dr #100 Roseville, CA 95678

When contacting us about a privacy request, include your name, the email/phone used to interact with us, what you want to request (access, delete, correct, opt out), and the best way to reach you.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when changes were made. Continued use of the Services after updates means you accept the revised policy.